pdvConnect is an easy to use and efficient workforce management solution that lets managers and administrators not only GPS track their mobile workers but also obtain detailed information regarding field events and status in the field. Back in the office, incoming field data, including photos, GPS locations and voice descriptions, are easily prioritized and managed from a web-based portal and are archived into a customers CRM system or used to create valuable reports.

pdvConnect helps you prioritize incoming issues by sending messages with customized subject lines into the office. This allows the staff to handle the more urgent messages first rather than the typical first in first out method of typical voice calls.

Job Start/End
Document when drivers begin and finish work, with or without location to help track status and avoid possible disputes.

Customer Not Available
Field workers notify customer service of issues in the field without waiting on hold, and can be dispatched to another job via text message. Helps keep field workers productive in the field.

Schedule Status/Update
Office workers send changes or updates to field workers' schedules via text message from the web-based application on their computers or tablet. Field workers send voice reply confirmations. Helps improve workflow in the field.

Parts Request
Field workers send in requests for parts while still in the field rather than waiting until they are back in the office and losing a day.